Frostaperla

2-Year Warranty

At Frostaperla, we stand behind the quality of every piece we create. That's why all of our jewelry comes with a 2-year warranty from the date of purchase. We want you to shop with confidence, knowing that your investment is protected.

✅ What's Covered

Under normal use, our warranty covers defects in materials and craftsmanship, including:

•Manufacturing defects — structural flaws present at the time of purchase (e.g., broken clasps, loose settings, faulty closures)
•Stone loss due to a defective setting (not caused by impact or misuse)
•Plating defects — abnormal or premature fading/peeling of gold, rose gold, or silver plating within the first 6 months of purchase
•Chain breakage under normal wear conditions (not caused by pulling or snagging)
•Clasp or closure failure that occurs during regular use
•Soldering or joining defects — pieces that separate at a joint due to a manufacturing fault

❌ What's Not Covered

The following situations and damages are excluded from our warranty:

•Damage caused by accidents, misuse, or negligence (e.g., dropping, bending, or crushing)
•Normal wear and tear, including scratches, dents, and surface dulling over time
•Damage caused by exposure to chemicals — including perfume, chlorine, cleaning products, or saltwater
•Tarnishing resulting from improper storage or lack of care
•Damage from improper sizing or alterations performed by a third party
•Lost or stolen jewelry
•Damage caused by extreme temperatures or prolonged UV exposure
•Items purchased from unauthorized resellers
•Damage to pearls or organic materials caused by cosmetics, sweat, or improper storage

🔧 How to Make a Warranty Claim

If you believe your item has a manufacturing defect, here's how to get started:

Step 01

Step 02

Provide your order number and a brief description of the issue.

Step 03

Attach clear photos of the defect from multiple angles.

Step 04

Our team will review your claim within 3–5 business days.

* If approved, we will offer a repair, replacement, or store credit at our discretion.

📦 Warranty Terms & Conditions

—The warranty is valid for 2 years from the date of purchase.
—Proof of purchase (order confirmation or receipt) is required for all warranty claims.
—The warranty is non-transferable and applies only to the original purchaser.
—Frostaperla reserves the right to assess whether damage falls within warranty coverage.
—Warranty repairs or replacements do not extend the original warranty period.
—This warranty does not affect your statutory rights under applicable consumer protection laws.