Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Returned within 7 days of the delivery date
Item must be unused, unworn, and in its original condition
Item must be in the original packaging with all tags attached
Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

Sale or clearance items
Gift cards
Personalized or custom-made items
Items marked as final sale

3. How to Initiate a Return

To start a return, please follow these steps:

Contact us at support@frostaperla.com with your order number and reason for return
We will review your request and send you a Return Merchandise Authorization (RMA) number
Pack the item securely and include your RMA number on the outside of the package
Ship the item to the address provided in our return instructions

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us and we will do our best to accommodate your request, subject to availability.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.